Free Shipping on $35+

Free Basic Shipping on all orders Over $35.

Order Production Time (10-14 Days)

We attempt to process orders as quickly as we can after they are received. Once your order is received, it gets added to our que. We do not currently offer an expedited, fast track, or other line skipping service. Orders are processed on a first come first served basis. Our turn around is 10-14 days. This is almost always enough time to keep up with spikes in order demand. We are generally much faster then this listed time. If there is a production delay (I am a one man shop and things happen) you will be notified asap. Any orders that exceed the 10-14 day processing time ship free except Thanksgiving through January 14th.

Special Production (Thanksgiving through January 14th)

We do not guarantee our 10-14 day production window during the Christmas / New Years season. Orders placed before December 5th will ship by the USPS posted deadline, or it will ship for free. Once it is passed to USPS, it is out of our hands and we are no longer responsible for late delivery.

Christmas Shipping Waiver

If you place an order during the window of Thanksgiving through December 20th and use the code ELVESONSTRIKE at checkout, you will receive 10% off your order total, and free shipping on orders over $20. However, your order will be DEPRIORITIZED and will not be produced until all regular orders are completed or the USPS Christmas shipping deadline passes.

Shipping Issues

We ship via USPS almost exclusively. You MUST have a valid USPS address or PO Box to receive your order. If you DO NOT have a USPS valid address or PO Box contact us BEFORE you order is placed so we can arrange an alternative shipping option. If an order is returned to us by USPS because of "Insufficient Address", "No Such Number", or any other form of "Undeliverable As Addressed" you, the buyer, will be responsible for any additional shipping charges. If after 30 days, you have not arranged for shipping, your order will be resold as a second and you will be refunded 50% of the orders value less shipping and any additional fees.

Item Return / Replacement

All items are made to order and as such general returns are not accepted.

As soon as your package is received, you should open and inspect the contents. If damage is suspected, please take a picture of the package BEFORE breaking the seal. If your order is found to be in a damaged state or is missing parts, please contact me immediately. Replacements will be printed and dispatched immediately. This is the only condition where we disrupt our order que. Any damage MUST be reported within 1 week of receipt. Additional pictures may be requested for verification.

"I ordered the wrong item." This happens. We investigate these issues closely when it occurs. If we deem it to be our fault, due to a poorly worded description, listing discrepancy, etc. We will replace the item at no additional cost.

"Help, I broke it." This happens too. Please let us know and we will do our best to get you a new part as quickly and economically as possible. We can often sneak in a part with another print in the que. There may be additional shipping or production costs, please let us know, we will do our best to work with you because we want you to be happy with your purchase.

Special Requests

Our sculpts are licensed. Because of this we are limited in what we can and can not do with the sculpts themselves. That said we have had several requests since we started doing this and I will try to cover them here.

1) Can you change the scale? - Yes within reason. We can scale up as large as our printer can handle. Down is harder. I am not sure what the bottom limit is, but 28mm is perfectly doable. I believe I have done 20mm successfully. The best plan is to ask me before you buy.

2) Can you mirror it? - Need a lefty but the model is a righty? Yes we can do that.

3) Can you swap the weapons with the ones from this other listing? - Generally yes. They are mostly cross compatible, some will require some trial and error, but most likely we can do it.

4) Can you swap the mount with this other one? - Again, generally yes. They are mostly cross compatible. However, if they are incompatible, I can not fix this one. If I see an issue I will let you know.

5) I don't care about weapon x, y, or z. I want a spear and shield for every unit. - Can do. Your still going to get weapons x, y and z though. And unless you go crazy, there is no upcharge for this service.

6) Can you take the head from this one and put it on that one? - No. This is beyond the scope of my license. I am not allowed to modify, take away from, or add to the sculpts.